To provide better quality service to customers, Aurora Group invested US$ 350,000 in QuickMark mobile barcode software and equipments to improve the service process and automate the reporting and billing. The service crew of 800 are freed from manually preparing the service log, both paperwork and paper use are eliminated. At the same time, the accuracy of reports is dramatically increased.

Aurora Group is the leading brand in office automation with more than 60% of the Taiwan market share. The on-site OA equipment maintenance loading exceeds 10,000 trips on a monthly basis. The QuickMark Service Solution helps Aurora to effectively reduce service time and cost. By scanning 2D barcodes pre-stamped on the machine, QuickMark sends arrival/departure time and maintenance status back to office to automatically fill in the work log and produce invoice. The service crew only need to use their mobile phone equipped with QuickMark to scan, do the maintenance job, scan again, and be ready to leave. No more and written report to fill in, billing to process, QuickMark Service Solution lets Aurora office automation reach a new level.