Frequently Asked Questions |
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Software Download and Installation: |
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Where can I download QuickMark?
Please visit the download section of our website for software downloads.
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How do I use QuickMark Mobile software?
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How do I install QuickMark?
Copy the downloaded setup file (.CAB or .SIS) to your device (via data cable, memory card, Blue Tooth, etc.) and execute the setup file from the mobile device. Simply follow the device's step-by-step instructions to complete the setup.
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How to use: |
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Can QuickMark recognize barcodes from any angle?
2D barcodes can be recognized under sufficient lighting at various angles and directions.
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What should I do when the screen backlight fades?
The backlight of mobile devices fade away after a period of time due to its power saving settings. Simply press any key to return to its original backlight settings.
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What key/button do I need to press to scan a barcode?
It depends on the camera module and the available device camera SDK whether any key press is required. On devices that require a key press, a message asking the end user to press the "Enter" key (this is usually the center key of the handset's directional keypad) will be displayed. Otherwise, simply make sure that the barcode is entirely and clearly visible within the viewfinder and QuickMark will automatically decode the barcode.
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What should I do if my mobile phone is unable to access the Internet when trying to open a decoded URL?
Please make sure that mobile internet access is setup correctly on your mobile device. Since the setup differs for different handsets, please refer to your device manual for detailed instructions. A mobile data plan might also be required and please contact your telecom or Internet service provider on how to congifure/activate your Internet access.
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How close to the barcode does the camera lens have to be for decoding?
It depends on the module size of the barcode and the mobile device's lens capability (e.g. if it has auto-focus or macro-focus). The general rule of thumb is to have the barcode clearly (in focus) and entirely visible within the camera viewfinder and then adjust as required depending on the environment (e.g. lighting, etc.).
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Can QuickMark work with tilted angles?
2D barcodes can still be recognized when slightly tilted when it is under sufficient lighting and more than 3/4 of the barcode is clearly visible on the viewfinder.
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How long does it take to read a barcode?
Once a barcode is clearly visible within the viewfinder, it usually takes QuickMark less than a second to decode a barcode.
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Is it possible to scan barcodes from a LCD screen?
Yes. It does not really matter where a barcode is printed or displayed as long as the barcode can be clearly visible from QuickMark's viewfinder.
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How can I create my own 2D barcodes?
Please visit QuickMark DIY to create 2D barcodes of various functions.
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What can I do with a mobile barcode?
There are endless possibilities with mobile barcodes and one of its main advantages is that it greatly reduces the time it takes for an user to input data on their mobile device from minutes to a single scan with QuickMark. An example would be extracting business card information via a 2D barcode and adding it as a new contact to the address book. And another would be quick access to a website as oppposed to manually keying in a lengthy URL.
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Do I need to register in order to download QuickMark software and participate in the discussion forum?
Yes, please complete our member registration process, to gain access to QuickMark related materials.
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Service and support: |
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What kind of device do I need to use QuickMark?
The minimum requirement is a mobile device with a 0.3 megapixel camera. Please visit our website for a detailed list of supported devices.
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Which mobile platforms does QuickMark support?
For general end users, QuickMark currently supports Windows Mobile, Symbian S60, Brew, and PC webcams. We have also ported our solutions to various other platforms (including proprietary platforms) for different projects.
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How many mobile device models are supported by QuickMark?
Our list of supported devices is updated frequently, please visit our website for the latest lineup.
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What's the file size of QuickMark? Does it require a lot of space?
The actual file size may vary for different versions of QuickMark especially as we continue to add new features, but the installation file is currently around 400KB for Windows Mobile and 250KB for Symbian S60.
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Which code specifications are supported by QuickMark?
For general end users, QuickMark currently supports the following formats: Quick Code, QR Code, Data Matrix, EAN 8/13 (ISBN), Code 39, and Code 128.
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Which languages can be supported by QuickMark?
QuickMark can successfully decode and display the barcode content of several languages such as Chinese, English, Japanese, Korean, Russian, Spanish, Hungarian, French, German, Portuguese, and etc. when the barcode is using UTF-8 as the encoding character set. However, the mobile device must also have the corresponding characters for display.
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How can I adjust the size of a barcode?
You can either use your favorite image editor once you download the generated barcode image from our website or configure the barcode settings before using our QuickMark DIY for creating barcodes.
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Do we need special equipment to print a QuickMark barcode?
You do not need any special equipment to print a barcode, any consumer printer will do just fine.
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What are some of QuickMark's functions?
There are several possibilities after a barcode is recognized by QuickMark. Depending on the barcode content, the user may make a phone call, surf a particular webpage, add a contact to address book, launch navigation software, etc.
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What support is available for purchasing license? (In case we have any issues, how do we contact you?)
Please feel free to send all inqueries to service@quickmark.com.tw. Depending on user response, we may also create a space online for related discussions with developers.
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What is your turnaround time for support ? How do we notify you?
Our response time may vary depending on the amount of requests and the type of issue reported. But we make an effort to provide some initial feedback within 2 business days and can be contacted at service@quickmark.com.tw.
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What if I have more questions?
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Charge and License: |
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Do we need to pay for downloading QuickMark software?
QuickMark Standard Edition is free for personal use. Please visit our download section to download QuickMark Standard Edition for free.
Purchase of a license is required if you are interested in the Advanced Edition.
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Does QuickMark support business use? Do we need to pay for business use?
Software (QuickMark Standard Edition), services and documents on this site are for personal use only. Business use is strictly prohibited without permission from SimpleAct, Inc.
QuickMark Advanced Edition contains commercial functions such as QuickMark API and its license can be purchased online.
Please contact the official customer service service@quickmark.com.tw for more details.
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Why am I asked for an IMEI? How do I find this information?
IMEI is an unique ID of the handset. QuickMark creates an unique activation key based on your device information.
To find the required information, please first install QuickMark Standard and go to [Options] -> [Purchase] to view your device IMEI and Check Digit.
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How long is the license for QuickMark Advanced valid for?
The license for QuickMark Advanced is a one-time license and is valid for the product life of the end user's mobile device. As long as the hardware of the mobile device itself is unchanged, the end user may hard reset the device and still use the same activation barcode to re-activate the purchased license.
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In case the device using QuickMark Advanced is changed/upgraded for the same license how do we get the license changes done?
The license for QuickMark Advanced is tied to the handset's IMEI (an unique device identification number) and is not transferrable. A separate license will be required for each device.
The device's IMEI does not change during device ROM updates (but be cautious of your sources) so the purchased license will still be valid.
If your device IMEI was changed for some reason, contact us at service@quickmark.com.tw with your Purchase Order Number and new IMEI & Check Digit.
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What are the options for upgrade? When you release new API’s do we automatically get access to it?
Customers of QuickMark Advanced will be entitled to future updates from QuickMark. Simply install the latest version and activate the license again using the previously purchased activation barcode (re-activation might not be necessary on Symbian S60 devices, unless uninstall is performed).
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